Refund & Return Policy

We have a 14-day return policy at Sparrowe, which means you have 14 days after receiving your item to request a return. All returns will incur a 10% stocking fee. Sparrowe does not cover the cost of return shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact Sparrowe at ContactUs@sparrowe.co.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us at 440 Monticello Ave Ste 1802, PMB 206828, Norfolk, Virginia 23510-2670, United States, without first requesting a return will not be accepted.

You can always contact us for any return question at ContactUs@sparrowe.co.

Damages and Issues

Please inspect your order upon reception and contact us immediately at ContactUs@sparrowe.co if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with Sparrowe if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Coolling

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return at Sparrowe, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact Sparrowe at ContactUs@sparrowe.co.